Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

WHICH COOLIVA FAN IS RIGHT FOR ME?

For travel, commuting, shopping and everyday carry, choose one of our compact handheld fans.

For desks, bedrooms, study areas and workspaces, a desktop fan provides focused personal airflow.

For warmer environments where additional refreshment is desired, consider one of our mist-assisted cooling models.

HOW LONG DOES SHIPPING TAKE?

Orders shipped to the United States are estimated to arrive approximately 10–15 business days after shipment.

Actual delivery times may vary depending on destination, customs processing, carrier operations and other factors.

HOW CAN I TRACK MY ORDER?

Tracking information will be provided when available.

Use the tracking information associated with your order to follow the shipment's progress.

WHAT IF MY PRODUCT ARRIVES DAMAGED OR INCORRECT?

Please contact us with your order number and clear photos or videos showing the issue.

Our customer support team will review the situation and assist you.

CAN I RETURN MY ORDER?

Eligible returns are handled according to our Returns & Refunds Policy.

Please review that policy for return conditions and instructions.

HOW CAN I CONTACT COOLIVA?

Email:
yuehuan401@gmail.com

Phone / WhatsApp:
+86 152 9206 6669