Terms of service

Last Updated: September 9, 2026

Welcome to COOLIVA.

These Terms of Service govern your use of our website and your purchase of products from COOLIVA.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

1. ONLINE STORE

Our store is operated using Shopify's ecommerce platform.

You may use this website only for lawful purposes and in accordance with these Terms.

2. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, features, prices, colors, and other information accurately.

However, screen settings, photography, lighting, manufacturing updates, and other factors may result in minor differences between images displayed online and the product received.

We may update product information without prior notice.

3. PRICING

Prices displayed on our website are subject to change.

The price applicable to your purchase is the price displayed at the time your order is submitted, subject to any applicable discounts, shipping charges, taxes, or other charges shown during checkout.

4. ORDERS

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to cancel, limit, or refuse an order where reasonably necessary, including in cases involving:

• Pricing or listing errors
• Suspected fraudulent activity
• Product availability issues
• Payment problems
• Incorrect customer information

If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued.

5. PAYMENT

Available payment methods are displayed during Shopify checkout.

Payment information is processed through the applicable payment providers and checkout services.

6. SHIPPING

Shipping times are estimates and are not guaranteed unless expressly stated otherwise.

Please review our Shipping Policy for additional information.

7. RETURNS AND REFUNDS

Returns, refunds, damaged products, and order issues are handled according to our Returns & Refunds Policy.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, COOLIVA branding, website design elements, original text, graphics, logos, and other original content are owned by or licensed for use by COOLIVA and may not be copied or commercially exploited without permission.

9. THIRD-PARTY SERVICES

Our website may use or link to third-party services.

The availability and operation of third-party services may be governed by their own terms and policies.

10. PROHIBITED USE

You may not use this website to engage in unlawful activity, interfere with website security, attempt unauthorized access, distribute malicious software, or violate applicable laws or third-party rights.

11. CHANGES TO THESE TERMS

We may update these Terms of Service when necessary.

The latest version will be published on this page.

12. CONTACT

Questions regarding these Terms of Service may be sent to:

COOLIVA
Email: yuehuan401@gmail.com
Phone / WhatsApp: +86 152 9206 6669