Contact information

CONTACT INFORMATION

COOLIVA Customer Support

For questions regarding products, orders, shipping, returns, refunds, or other customer service matters, please contact us.

EMAIL

yuehuan401@gmail.com

PHONE / WHATSAPP

+86 152 9206 6669

RETURN ADDRESS

COOLIVA Returns
Room 603, Building 2, Yihe Jiayuan
Dongping Town, Anhua County
Yiyang, Hunan
China

ORDER SUPPORT

If you are contacting us regarding an existing order, please include your order number so that we can assist you more efficiently.

RETURN SUPPORT

Before returning an item, we recommend contacting our customer support team with your order number and reason for return.

For damaged, defective, or incorrect products, please also provide clear photos or videos of the issue.

COOLIVA
Cooling, refined.