Shipping policy

SHIPPING POLICY

Last Updated: September 9, 2026

Thank you for shopping with COOLIVA.

This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Orders are processed before shipment.

Processing times may vary during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has shipped and tracking information becomes available, you may receive shipment or tracking information associated with your order.

SHIPPING ORIGIN

COOLIVA orders are currently fulfilled and shipped from China.

DELIVERY TO THE UNITED STATES

Estimated delivery to the United States is approximately 10–15 business days after shipment.

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to:

• Destination
• Customs processing
• Local carrier operations
• Public holidays
• Weather
• Transportation disruptions
• Other circumstances outside our reasonable control

SHIPPING COSTS

Available shipping methods and applicable shipping charges will be displayed during checkout.

If an order qualifies for a free-shipping promotion, the applicable option will be shown according to the terms of that promotion.

TRACKING YOUR ORDER

Where tracking is available, customers can use the tracking information associated with their shipment to follow delivery progress.

Please allow time for tracking information to become active after shipment.

DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• Postal code
• Country
• Contact information

If you discover an error after placing an order, contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

CUSTOMS AND INTERNATIONAL SHIPPING

International shipments may be subject to customs processing, import requirements, taxes, duties, or other destination-country requirements.

Any applicable obligations will depend on the destination and applicable laws.

DELIVERY PROBLEMS

If your tracking information indicates a delivery problem or your package has not arrived within a reasonable period after the estimated delivery window, please contact us.

CONTACT

For shipping assistance:

COOLIVA Customer Support
Email: yuehuan401@gmail.com
Phone / WhatsApp: +86 152 9206 6669